Information we collect

When you book with Las Casitas, we gather essential details to process your reservation and ensure a smooth stay. This includes your name, email address, phone number, and payment information. We also collect data about your travel dates, number of guests, and any special requests you provide during booking.

Our website uses cookies and tracking technologies to understand how guests interact with our platform. This helps us improve your experience and provide relevant information about our property. We collect information about your device, browser type, and pages you visit on our site.

During your stay, we may collect additional information such as check-in and check-out times, guest feedback, and any incidents reported to our management team. This data helps us maintain our property standards and address any concerns you may have.

How we use your data

Your personal information is used primarily to confirm your reservation, process payments, and provide you with booking confirmations and important stay details. We use your contact information to send you pre-arrival instructions, house rules, and self check-in codes.

We analyze guest data to improve our services, maintain the property, and enhance the overall experience at Las Casitas. Your feedback helps us understand what works well and what we can improve for future guests.

We may contact you after your stay to request reviews or gather feedback about your experience. This information is valuable for maintaining our reputation and helping other travelers make informed decisions.

Third-party services

Las Casitas uses trusted third-party providers to deliver our services. Payment processing is handled by secure payment gateways that comply with international security standards. These providers do not store your full payment details on our servers.

We may share your information with cleaning services, maintenance providers, and property management platforms necessary to prepare and maintain the apartment. These partners are bound by confidentiality agreements and only access information required for their specific tasks.

Our website may include links to external services such as Google Maps for location information and booking platforms. We are not responsible for the privacy practices of these external sites.

Cookies and tracking

We use cookies to remember your preferences, keep you logged in, and track how you use our website. These cookies help us provide a personalized experience and understand which features are most valuable to our guests.

You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to book or access certain features of our website.

Guest rights and responsibilities

As a guest at Las Casitas, you have the right to know what personal information we hold about you. You can request access to your data, ask for corrections, or request deletion of your information, subject to legal obligations.

Guests are responsible for providing accurate information during booking. Any false or misleading information may result in cancellation of your reservation without refund.

You agree not to share your self check-in code with unauthorized individuals. You are responsible for maintaining the confidentiality of your access information.

Data retention and security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your stay plus a reasonable period for billing and dispute resolution.

Your data is protected by industry-standard security measures including encryption, secure servers, and restricted access. We take data protection seriously and implement safeguards to prevent unauthorized access or disclosure.

In the unlikely event of a data breach, we will notify affected guests promptly and take appropriate remedial action as required by law.

Compliance and legal basis

Las Casitas operates in compliance with the General Data Protection Regulation (GDPR) and Spanish Law 3/2018 on Data Protection. We process your information based on the legal basis of contract performance, legitimate business interests, and your consent.

Guests have the right to lodge a complaint with the Spanish Data Protection Authority if they believe their rights have been violated.

Contact and changes

If you have questions about this privacy policy or wish to exercise your data rights, contact us through our contact page. We are committed to responding to all inquiries within 30 days.

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify guests of significant changes via email or through our website.